yeah, I mean, they’re absolutely not failing any more than microsoft ever failed (which is not much in the grand scheme of things, they are both undisplaceable titans of essential infrastructure), but their core premises of
- we don’t ever want to sell things to consumers because all of our revenue is advertising and everything else is an offshoot of that
and
- we came up in the early 2000s so we seem vaguely agile and populist and open sourcey in light of what wasn’t being done by competitors at that time
have largely not changed, and a lot of their perceived fall from grace is a direct result of that. like their compulsively killing services is because virtually none of their actual consumer “products” make relatively much money on their own, turns out that turns people off